Cancellation & Refund Policy
This policy applies to consultations and subscriptions paid through Ofllo. It is part of our Terms of Service.
Consultations: if you cancel
| When you cancel | Refund |
|---|---|
| 24 hours or more before the appointment | Full refund |
| Less than 24 hours before the appointment | 50% refund |
| After the appointment has started, or if you do not attend | No refund |
You can cancel from your patient dashboard under Appointments.
Consultations: if the doctor or Ofllo cancels
If your doctor or Ofllo cancels a paid appointment, you receive a full refund, whatever the timing. If a payment reaches us after an appointment was already cancelled, it is refunded automatically.
Rescheduling
You can move an appointment free of charge up to 24 hours before it starts, from your patient dashboard. Within 24 hours, please contact us at info@ofllo.com.
How refunds are paid
Refunds are issued automatically to the card you paid with, through our payment provider Stripe. They usually appear within 5–10 business days, depending on your bank. You will receive an email confirming the amount. If an automatic refund fails, our team is alerted and will contact you.
Subscriptions
You can cancel a subscription at any time from your billing page. Cancellation stops the next renewal, and you keep access until the end of the period you have already paid for. We do not refund partial periods, except where the law requires it.
Your rights
This policy does not affect your statutory rights as a consumer. If something went wrong with a consultation, contact us and we will review it.
Contact
Innoviqor Consulting E.E., trading as Ofllo
81 Delfon Street, 16561 Glyfada, Athens, Greece
Tax ID (ΑΦΜ): 802460272
Email: info@ofllo.com